Know More about TrustStar

  • TrustStar assigns an account manager to work with a designated leader from your organization. Together, they coordinate the agreements, workflow decisions, staff training, patient-enrollment process, monitoring protocols, and other steps needed for a successful launch.

  • Timing depends on the size and complexity of the program and how quickly decisions can be made. A straightforward implementation may move quickly, while a larger or more customized program may require additional planning. TrustStar develops a practical launch schedule with each client during onboarding.

  • Very little. TrustStar can manage patient outreach, enrollment support, equipment, logistics, training, monitoring, technical support, reporting, and program administration. Your team approves appropriate patients and provides clinical care when TrustStar identifies an issue requiring attention.

  • TrustStar provides practical training tailored to each person’s role. Staff members receive the instruction and reference materials needed to use the platform and follow the agreed workflow. We remain available for questions, troubleshooting, and additional training after launch.


  • TrustStar programs, pairs, tests, and ships the equipment directly to the patient. After it arrives, our care team helps the patient unpack, connect, and use it. This approach minimizes work for the provider’s office and helps ensure that the equipment is functioning properly.

  • The equipment is selected and prepared to be as simple as possible. Devices arrive preconfigured and ready to use, and our team provides personal setup assistance and ongoing technical support. When needed, we can also involve a caregiver or family member designated by the patient.

  • Depending on the program, TrustStar can manage device selection, inventory, programming, testing, shipping, patient training, connectivity, technical assistance, replacements, returns, and refurbishment. The objective is to remove the equipment burden from the provider’s staff.


  • Yes. The devices provided are based on the patient’s clinical needs and the design of the program. A patient may use multiple connected devices when appropriate, such as a blood-pressure monitor, scale, pulse oximeter, or glucose meter.


  • Yes. TrustStar is hardware- and software-agnostic and can work with a range of technology environments. The appropriate level of integration depends on your existing systems, workflow, technical requirements, and the information your team wants transferred.


  • Yes. RPM and CCM can often complement one another by combining objective health readings with ongoing care coordination and patient support. TrustStar works with each organization to design a coordinated program that meets applicable requirements and avoids duplicating services.


  • TrustStar provides reporting and documentation for the services performed, including an audit trail to support applicable billing. We coordinate with your billing team to establish a clear process for reviewing program activity and submitting eligible claims.

  • Yes. Programs can be customized and adjusted as your patient population, clinical priorities, staffing, or financial model changes. TrustStar can provide a complete outsourced solution or take responsibility for selected parts of the workflow while your team manages others.